Fatcai99 Privacy Policy – How We Protect the Personal Data of Malaysian Players

Fatcai99 collects various types of personal information from our players to ensure the platform operates securely, efficiently, and in compliance with applicable legal requirements. The following are the categories of information we may collect:

Identity & Contact Information:

• Full name as it appears on your official identification document.
• National identification number (MyKad) or passport number for identity verification (KYC) purposes.
• Date of birth to verify that you are 18 years of age or older.
• An active email address for account communications.
• A Malaysian-registered mobile phone number.
• Current residential address in Malaysia.

Financial & Transaction Information:

• Your Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay number used for deposits and withdrawals.
• Bank account details for transactions via DuitNow or FPX, including Maybank2u and CIMB Clicks.
• Deposit and withdrawal transaction history on the fatcai99 platform.
• Your account balance and betting activity associated with your account.

Technical & Usage Information:

• The IP address of the device used to access fatcai99.
• Browser type, operating system and device model.
• Session data including pages visited, time spent and navigation patterns on the platform.
• Cookie data and device identifiers to maintain login sessions.
• Approximate location information based on IP address for geographical compliance purposes.

Personal information collected by fatcai99 is used for the following purposes, all of which are directly related to providing our services to Malaysian players:

• Account Management: Creating and maintaining your fatcai99 account, verifying your identity at login, and enabling secure access to the platform.
• Payment Processing: Processing deposits made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, and sending withdrawals to your preferred payment method within the stipulated timeframe.
• KYC Verification: To verify your identity and age in compliance with anti-money laundering (AML) requirements and other applicable regulatory obligations.
• Customer Support: Providing effective and personalised assistance when you contact the fatcai99 support team — our team needs to know your account history in order to resolve issues efficiently.
• Fraud Prevention: Detecting and preventing suspicious activity, fraud, or money laundering through continuous monitoring of transaction patterns and account behaviour.
• Platform Communications: Sending account-related notifications, policy updates, and — where you have given consent — information about the latest fatcai99 offers and promotions.
• Platform Improvements: Analysing usage data in aggregate (not at an individual level) to understand how players interact with the platform and make meaningful improvements to the user experience.
• Legal Compliance: Meeting reporting and compliance obligations required by relevant authorities, including suspicious transaction reports where required by law.

Fatcai99 takes our responsibility to protect player privacy seriously. We does not sell, rent, or transfer your personal data to any third party for their own marketing purposes. However, there are limited situations in which we may need to share certain information:

• Payment Service Providers: Transaction details shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and banks via DuitNow or FPX to process your deposits and withdrawals. Only the minimum data required to complete each transaction is shared.
• Platform Technology Providers: Trusted game software and technical infrastructure providers that support the operation of the fatcai99 platform — all bound by strict confidentiality agreements and not permitted to use your data for any other purpose.
• Legal Requirements: Disclosures required by law, court order, or direction from a legitimate regulatory authority. fatcai99 will notify you of any such request where legally permitted to do so.
• Security Protection: In cases where sharing information is necessary to prevent fraud, protect the rights and safety of other players, or safeguard the integrity of the fatcai99 platform.

All third parties that receive fatcai99 player personal data are bound by data protection agreements that restrict them to using that data solely for the specified purpose and protecting it to a standard equivalent to our own.

Fatcai99 invests seriously in security infrastructure to ensure the personal data of all Malaysian players is protected to the highest standard. The key security measures we employ include:

• 256-bit SSL Encryption: All communications between your browser and fatcai99's servers are encrypted using TLS 1.3 protocol with 256-bit keys — meaning any data transmitted cannot be read by any third party intercepting the connection.
• Data at Rest Encryption: Sensitive data stored in the fatcai99 database is also encrypted at rest using AES-256 encryption standards as an additional layer of protection.
• Strict Access Controls: Only fatcai99 staff who require access to specific data in order to perform their duties are permitted to access that data — the principle of least privilege is strictly observed.
• 24/7 Security Monitoring: Automated monitoring systems operate around the clock to detect unauthorised access attempts, suspicious activity or attacks targeting the fatcai99 infrastructure.
• Regular Security Audits: fatcai99 conducts regular security audits and penetration testing using independent security specialists to identify and address any vulnerabilities before they can be exploited.

Fatcai99 retains your personal data only for as long as it is needed for the purposes set out in this Privacy Policy, or as required by applicable law.

In general, fatcai99's data retention policy is as follows:

• Active Account Data: For as long as your account remains active at fatcai99, your personal data is retained to allow you full use of the platform.
• After Account Closure: Basic personal data and transaction records are retained for a minimum of 7 years after account closure to meet legal compliance requirements related to anti-money laundering and financial reporting.
• Technical Logs: System logs and technical data are typically retained for 12 months for troubleshooting and security purposes.
• Support Communications: Customer support conversation records are retained for 3 years for reference and service quality improvement.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures so that it can no longer be linked to your identity.

Fatcai99 respects the privacy rights of all our players. Here are the rights you hold regarding your personal data on our platform:

• Right of Access: You have the right to request a copy of the personal data we hold about you. fatcai99 will provide this information in a readable format within 30 days of receiving your request.
• Right to Rectification: If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You can update certain information directly through your fatcai99 account settings.
• Right to Erasure: You may request the deletion of your personal data when it is no longer needed for the purpose for which it was collected, or when you withdraw your consent, subject to the legal retention requirements mentioned above.
• Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while you are disputing the accuracy of your data or while we are investigating a complaint.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time. Contact us and we will stop all marketing communications to you immediately.
• Right to Data Portability: You may request a copy of your data in a reusable format (such as CSV or JSON) for transfer to another platform should you wish to do so.

To exercise any of the rights above, please contact the fatcai99 support team at support@fatcai99.best by clearly stating your request. We are committed to responding to all privacy requests within 30 calendar days.

Fatcai99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. The following are the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. Please note, however, that deleting essential cookies may affect the functionality of certain parts of the fatcai99 platform, including your ability to remain logged in.

Fatcai99 is a platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18.

All new fatcai99 players are required to confirm they are 18 years of age or older at registration, and our KYC process includes age verification using official identification documents. Any account found to have been registered by a minor will be suspended immediately and all related data deleted in accordance with proper data protection procedures.

The fatcai99 platform may contain links to external websites or services in certain contexts. fatcai99's Privacy Policy applies solely to our own platform and does not cover the privacy practices of those external sites. fatcai99 is not responsible for the content, privacy policies or security practices of any third-party websites.

We recommend reading the Privacy Policy of every website you visit independently, especially payment providers such as Touch 'n Go eWallet, GrabPay, or the bank you use for transactions at fatcai99, as each provider has its own privacy policy governing how they handle your data.

Fatcai99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. When we make material changes, we will:

• Publishing the latest version on this page with a clearly indicated update date at the top of the document.
• Sending notifications to registered players via email if the changes are considered significant and may affect how your data is handled.
• Displaying notices within the fatcai99 platform prompting players to review and acknowledge policy changes before continuing to use the platform.

Continued use of the fatcai99 platform following the publication of any changes will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy or how fatcai99 handles your personal data, our team is here to help:

• Support Email: support@fatcai99.best
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days. For more complex user rights requests, the resolution period is up to 30 calendar days.
• Language: Our team can communicate in both Bahasa Melayu and English to ensure all Malaysian players can get the help they need.